Exchange Policy

We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return/exchange.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will change the damaged unit with a new one free of charge.

To start a return/exchange you can contact us at 33musiccity@gmail.com. Please note that returns will need to be sent to the following address: GUITAR GARAJE Music Store 387 E Lopez St, Jaro, Iloilo City, 5000 Iloilo

If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/echange will not be accepted.

You can always contact us for any return question at 33musiccity@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not allow refund, only exchange. Please read the above Exchange Policy.